Enterprise Features

  • Website chat widget - Chat with your users through your website
    - Dynamically view their location on a real-time map
    - View the weather in their current location
    - Responsive chat widget is mobile friendly and can be resized / moved by user
  • FB Messenger integration - Automatically manage your FB messenger conversations in the Yappy unified inbox
    - Link your customer FB profiles to the Yappy CRM
  • Advanced Ecommerce integration - Take payments right through Yappy over any channel!
    - View visitor shopping cart
    - Simple integrations
       - Magento
       - Volusion
       - Bigcommerce
       - Spark Commerce
       - WebJaguar
       - And many more
    - Advanced integrations
       - Shopify
  • Realtime website visitor tracking - See customer page views, conversations, and notes as visitors browse your site. Visit sites they visit and see conversations they had with your staff.
  • Email Integration - Tie all transactional and marketing emails to a CRM user
    - Integrate your email marketing vendor of choice (MailChimp, SendGrid, Klavyio, etc..) - Identify users based one mail opens - Determine sales opportunities based on email / browsing habits
  • Additional Pricing $5.00 per Phone number per month
    $0.04 per SMS
       - Included in SMS pricing
          IBM Watson
          Advanced Caller ID
          IP Geo-lookup
          User location weather
    $0.05 Per minute per forwarded call
  • Canned Responses - Maintain hundreds of short codes for common canned responses
    - Share canned responses across multiple users
  • Advanced Caller ID - Determine alternate phone numbers
    - See home addresses
    - Determine household income / age / gender
    - Determine home ownership status
    - Auto link social profiles
  • Multi-agent features - Multiple agents can participate in a chat
    - Assign a chat to an agent
    - Agents can whisper to each other in a chat
  • Communication CRM - Track communications across many channels
    - Track payments taken
    - Segment users by communications and marketing campaigns
    - Filter Customer interactions
    - See IBM Watson data by customer and by conversation
    - See customer advanced lookup data and segment by customer details
    - Keep notes on clients
    - Track interactions by agent and rank best interactions